Embedded Files
From First Inquiry to Perfect Stone Delivery in 4 Simple Steps
We've made the process simple, transparent, and fast. Whether you're a homeowner, designer, or contractor, here's exactly what to expect when you work with GME Industries. No surprises. No confusion. Just straightforward stone sourcing.
The 4-Step Process
The 4-Step Process
Step 1: Contact & Consultation (30 minutes)
Step 1: Contact & Consultation (30 minutes)
WHAT HAPPENS:
You contact us via phone, WhatsApp, email, or our contact form. Our team responds within 1 hour (business hours) with a warm greeting and initial questions about your project.
WHAT WE NEED FROM YOU:
Project type (residential, commercial, etc.)
Space type (kitchen, bathroom, flooring, etc.)
Rough timeline for the project
Budget range (if you have one)
Any specific material preferences
HOW LONG:
Average response time: 1 hour
Initial consultation: 15-30 minutes
WHAT YOU GET:
✓ Instant acknowledgment of your inquiry
✓ Expert insight on material options
✓ Preliminary guidance on timeline & budget
✓ Next steps clearly explained
✓ Direct contact person assigned
Step 2: Material Selection & Samples (1-3 days)
Step 2: Material Selection & Samples (1-3 days)
WHAT HAPPENS:
Based on your project needs, we curate 3-5 material options. We arrange sample delivery to your location OR you can view samples at our showroom. You have time to see how samples look in your actual space with your lighting.
WHAT WE NEED FROM YOU:
Final project type confirmation
Space dimensions (if available)
Lighting conditions in your space
Design aesthetic preferences
Whether you want samples delivered or prefer to visit
HOW LONG:
Sample preparation: 24 hours
Delivery or pickup: 1-2 days
Your decision time: No rush (take your time)
WHAT YOU GET:
✓ 3-5 curated material options
✓ Professional samples at your location/showroom
✓ Expert comparison of options
✓ Guidance on pros/cons of each material
✓ Confidence in your choice
Step 3: Quote & Confirmation (1-2 hours)
Step 3: Quote & Confirmation (1-2 hours)
WHAT HAPPENS:
Once you've decided on your material, we prepare a detailed quote. No hidden costs. Everything is transparent. Includes: material cost, any processing fees, delivery charges, and timeline. You get the quote via WhatsApp, email, or in person.
WHAT WE NEED FROM YOU:
Final material selection
Exact quantities needed
Any custom cuts or special requests
Delivery address confirmation
Timeline approval
HOW LONG:
Quote preparation: 30 minutes to 1 hour
Your review time: Take as long as you need
Final confirmation: Once you approve, we move to Step 4
WHAT YOU GET:
✓ Transparent, detailed quote
✓ No surprises or hidden charges
✓ Clear delivery timeline
✓ Easy approval process
✓ Immediate next steps upon confirmation
Step 4: Delivery & Support (3-7 days)
Step 4: Delivery & Support (3-7 days)
WHAT HAPPENS:
We arrange professional delivery to your location. Materials are carefully packaged and delivered by our trusted logistics partner. You receive real-time tracking updates via WhatsApp. Upon delivery, our team ensures everything arrives in perfect condition. We don't leave until you're satisfied.
WHAT WE NEED FROM YOU:
Delivery address (must be same as quote)
Preferred delivery date
Contact number for delivery day
Receiving instructions (if any)
HOW LONG:
Processing: 1-2 days
Delivery: 3-5 days (depending on location)
Delivery day: 2-4 hour window
Total to completion: 5-7 days from confirmation
WHAT YOU GET:
✓ Professional, careful delivery
✓ Real-time WhatsApp tracking
✓ Quality inspection upon arrival
✓ Installation guidance (if needed)
✓ 30-day guarantee on all materials
✓ Post-delivery support
Complete Timeline
Complete Timeline
DAY 1: CONTACT & CONSULTATION
Step 1 → Your inquiry arrives | We respond within 1 hour | Initial consultation (15-30 min)
DAYS 2-3: MATERIAL SELECTION & SAMPLES
Step 2 → Material options curated | Samples delivered to you | You review at your own pace
DAY 4: QUOTE & CONFIRMATION
Step 3 → Detailed quote prepared (1 hour) | Transparent pricing with no surprises | You approve and confirm
DAYS 5-7: DELIVERY & SUPPORT
Step 4 → Materials processed (1-2 days) | Professional delivery (3-5 days) | Real-time tracking via WhatsApp
TOTAL TIME: 5-7 DAYS FROM CONTACT TO DELIVERY
Faster delivery possible for local orders or urgent projects. Contact us to discuss timeline options.
Common Questions
Common Questions
Q: What if I'm not ready to decide immediately?
Q: What if I'm not ready to decide immediately?
No problem! Take your time. Keep the samples as long as you need (up to 30 days). Live with them in your space. See how they look in different lighting throughout the day. When you're ready, contact us. If you decide not to proceed, just let us know and we'll arrange pickup of samples at no cost.
Q: Do you charge for samples?
Q: Do you charge for samples?
No! Sample delivery is completely free. There are no charges for viewing samples, no obligation to purchase, and no hidden fees. We believe in letting you experience the material in your own space before making a decision.
Q: What if the material doesn't match my space perfectly?
Q: What if the material doesn't match my space perfectly?
We offer a 30-day quality guarantee. If for any reason you're not satisfied, we'll arrange a return at no cost and refund your money. We want you to be 100% happy with your purchase. Your satisfaction is our priority.
Q: Can you handle rush orders?
Q: Can you handle rush orders?
Absolutely! We understand that sometimes projects are urgent. Contact us directly and we'll work to expedite your order. Rush delivery is available for local orders (same-day to 2-day delivery). Call or WhatsApp us to discuss urgent timeline needs.
Q: What if I have questions after delivery?
Q: What if I have questions after delivery?
We're here for you! Post-delivery support is included. Have questions about maintenance? Need installation guidance? Want to discuss next steps? Contact us anytime via phone, WhatsApp, or email. We respond within 1 hour during business hours.
Q: Do you offer installation guidance?
Q: Do you offer installation guidance?
Yes! Our expert team can provide guidance on installation, maintenance, and care. While we don't provide on-site installation, we give detailed instructions and recommendations. We can also suggest trusted installation partners if needed.
Page updated
Google Sites
Report abuse